All MIDFLORIDA branches and Help Desk will be closed on November 11 in observance of Veterans Day.

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Security & Fraud Reporting

Report Fraud or Identity theft

In our commitment to prioritizing the safety and security of our valued members, we encourage you to report any suspicious emails or text messages you may receive. And please contact us right away if any of your cards or checks have been stolen or lost.
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Security & Fraud Reporting

Ways to Contact Us

We're here to help. If something doesn't look right, let us know.
We'll work quickly to secure your accounts and get you back to banking with confidence.

Lost/Stolen Cards or Suspicious Charges

Call the Help Desk at (863) 688-3733 or toll free (866) 913-3733 for DEBIT CARD related activity. For CREDIT CARD related activity, call (877) 602-9023, 24 hours a day, 7 days a week.

Suspicious Emails or Text Messages

Send us an email to report any suspicious or fraudulent emails or text messages. You can either forward the suspicious email or send a screenshot to [email protected].

Lost/Stolen Checkbook

Call the Help Desk at (863) 688-3733 or toll free (866) 913-3733. If after business hours, please place a stop payment on one or more checks by calling Direct Touch at (863) 904-4896 or toll free (844) TOUCH24 / (844) 868-2424.
Please note stop payments are only processed Monday through Friday, 9:00 am to 5:00 pm and on Saturdays, 9:00 am to 12:30 pm. If the request to stop a payment is outside of the stated processing hours, your payment may clear prior to the stop payment being applied. A fee is assessed for each stop payment—see fee schedule for details.

Identity Theft

If you've been a victim of identity theft, we encourage you to contact all three major credit bureaus.
To access your free credit report, visit www.annualcreditreport.com.
Equifax Experian TransUnion
www.equifax.com www.experian.com www.transunion.com

PO Box 740241

Atlanta, GA 30374

PO Box 9532

Allen, TX 75013

PO Box 2000

Chester, PA 19022
(800) 685-1111 (888) 397-3742 (800) 888-4213

If you have confirmed or suspected fraud on you MIDFLORIDA account and have been instructed to open a new account, please review our Fraudulent Accounts handout for important information. 

Security Tips & Fraud Prevention

Knowledge is the Best Defense

Fraudsters are constantly evolving their tactics to trick unsuspecting individuals. Stay informed and protect yourself and loved ones by learning about common fraudulent schemes and how to avoid them. Visit our Security Tip and Fraud Resource information page to stay up to date on current scams.
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Still Have Questions?

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