Contact Us

Receive easy, enjoyable and effective service through a variety of channels.

Ask Kit

Available 24/7, Kit is a specially programmed chat bot that can answer questions about all things MIDFLORIDA. Click here to start a chat.

Help Desk

The Help Desk is available Monday – Saturday from 7am – 8pm for the human help you need.

(863) 688-3733 or toll free (866) 913-3733

Request a Call

Skip waiting on hold! Submit your phone number and the next available representative will call you.

Spanish Language Desk

Para información en español, llámenos al (863) 904-4999 o (877) 834-6376.

8am - 5pm Lunes-Viernes
8am - 1pm Sábado

Make an Appointment

Branch Appointment - Request an appointment online to reduce your time waiting at a branch.

Mortgage Appointment - You can either contact one of our local mortgage specialists, or fill out our Fast App form to have someone call you.

Direct Touch Banking

Direct Touch Banking, our phone banking system, allows you account access 24 hours a day, 7 days a week. To access this convenient service, use the numbers listed below and follow the voice prompts.

(863) 904-4896
Toll free (844) TOUCH24 or (844) 868-2424

Text Us

Text the keyword CALL to MIDFL (64335) during normal business hours and a representative will call you back in minutes. Or text LOAN to the same number to have a loan representative contact you.

Message and data rates may apply. View SMS Terms and Conditions.

LoansPlus

Our LoansPlus department is available Monday - Friday from 7am - 7pm, and on Saturday from 8:30am - 1pm.

(863) 284-5626
Toll free (855) 560-5626

Send us a message

Feel free to send us your questions or suggestions below and a MIDFLORIDA associate will be in touch.

DO NOT include any personal information, such as account numbers or passwords. Instead, please use Secure Messaging within Online Banking or call our Help Desk at (863) 688-3733 or toll free (866) 913-3733 for sensitive questions.

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Send Us Mail

MIDFLORIDA Credit Union 
P.O. Box 8008 
Lakeland, FL 33802-8008

Fax Us

For a specific department’s fax number, please contact the Help Desk.

Media and Press Inquiries

For media or press inquiries, please email the Marketing Department with your contact information, including name, publication and phone number, as well as your story deadline.

Supervisory Committee

Members can write in questions or comments to the Supervisory Committee by mailing a letter to:

MIDFLORIDA Credit Union
Supervisory Committee
P.O. Box 3584
Lakeland, FL 33802

All member communications will be handled confidentially.

Lost or Stolen Card?

To report a lost or stolen debit card or suspicious activity using your debit card, call 1-833-933-1681 if calling within the US or 1-812-647-9794 if calling from outside the US. Representatives are available 24 hours a day, 7 days a week.

To report a lost or stolen credit card, call 877-602-9023 available 24 hours a day, 7 days a week.

Lost or Stolen Checkbook?

To report a lost or stolen checkbook, call the Help Desk using the numbers listed. If after business hours, you may put a stop payment on a check or a series of checks by calling Direct Touch Banking.

Stop payments are only processed Monday - Friday, 9:00 am to 5:00 pm and on Saturdays, 9:00 am to 12:30 pm.

Please note that if the request to stop a payment is outside of the stated processing hours, your payment may clear prior to the stop payment being applied.

A fee is assessed for each stop payment - see fee schedule for details.

Report a suspicious email or text message

Send us an email to report any suspicious or fraudulent emails or text messages. You can either forward the suspicious email or send a screenshot.

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