Direct Touch Banking

Direct Touch Banking, our phone banking system, provides account access 24 hours a day, 7 days a week. To access this convenient service, use the numbers listed below and follow the voice prompts.
(863) 904-4896 or toll free (844) 868-2424

 

Text Us

Text the keyword CALL to MIDFL (64335) during normal business hours and a representative will call you back in minutes. Or text LOAN to the same number to have a loan representative contact you. Message and data rates may apply. View SMS Terms and Conditions

 

LoansPlus

Our LoansPlus department is available Monday - Friday from 7 am - 7 pm, and on Saturday from 8:30 am - 1 pm.
(863) 284-5626 or toll free (855) 560-5626 

 

Send Us Mail

MIDFLORIDA Credit Union
P.O. Box 8008
Lakeland, FL 33802-8008

Lost or Stolen Card?

To report a lost or stolen debit card or suspicious activity using your debit card, call 833-933-1681 if calling within the U.S. or 1-812-647-9794 if calling from outside the U.S. Representatives are available 24 hours a day, 7 days a week.

 

To report a lost or stolen credit card, call 877-602-9023 available 24 hours a day, 7 days a week.

 

Lost or Stolen Checkbook?

If you've lost your checkbook, you can request a stop payment on a check or a series of checks by one of these methods:

• Within online banking, click the appropriate checking account and click Stop Payment from the side menu.
• Call the Help Desk at (863) 688-3733 or (866) 913-3733.
• If after business hours, call Direct Touch Banking at (863) 904-4896.

Stop payments are only processed Monday - Friday, 9:00 am to 5:00 pm and on Saturdays, 9:00 am to 12:30 pm. Please note that if the request to stop a payment is outside of the stated processing hours, your payment may clear prior to the stop payment being applied. A fee is assessed for each stop payment - see fee schedule for details. 

 

Report a suspicious email or text message

Send us an email to report any suspicious or fraudulent emails or text messages. You can either forward the suspicious email or send a screenshot.

For media or press inquiries, please email the Marketing Department with your contact information, including name, publication and phone number, as well as your story deadline.

Members can write in questions or comments to the Supervisory Committee by mailing a letter to:

MIDFLORIDA Credit Union
Supervisory Committee
P.O. Box 3584
Lakeland, FL 33802

All member communications will be handled confidentially.